Shipping policy

You can always contact us for any question at loriannekol3dprints@gmail.com.

Shipping Policy

Thank you for shopping with Lorianne Kol 3D Prints! Every order is carefully printed, inspected, and packaged with care before it leaves my studio.

By placing an order, you acknowledge that you have read, understood, and agree to this Shipping Policy, Refund Policy, Terms & Conditions, and all other policies posted on this website.

These policies are designed to provide clear expectations while ensuring a smooth and enjoyable shopping experience.

1. Processing Time

I work hard to keep my shop well-stocked by continuously printing and restocking my products. However, due to the popularity of certain items and the wide variety I offer, some products may need to be reprinted before your order ships.

My current processing time reflects the time needed to:

  • Print products (when necessary)

  • Perform quality inspections

  • Carefully package your order

  • Prepare your shipment for pickup

Processing times may increase during holidays, sales, product launches, or other periods of unusually high order volume.

2. Shipping Carriers

Orders are shipped using trusted carriers, including USPS and UPS, depending on the destination, package size, and the shipping method selected at checkout.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

3. Tracking Information

Tracking information is provided as soon as your shipping label has been created.

Please note that carriers may take 24–72 hours to scan and update tracking information after a package has been shipped.

Tracking delays do not necessarily mean your package has been lost.

4. Shipping Delays

Once a package has been accepted by the shipping carrier, delivery times are outside of my control.

Weather, holidays, carrier backlogs, customs processing, and other unforeseen circumstances may result in shipping delays.

Estimated delivery dates are provided by the shipping carrier and are not guaranteed.

5. Lost in Transit

If your package appears to be lost before it has been marked as delivered, please contact me so I can assist you.

Due to occasional shipping delays with USPS, UPS, and other carriers, I am unable to consider a package lost until there have been no tracking updates for at least 14 business days.

Once the package has had no tracking updates for 14 business days, I will begin working with the shipping carrier to investigate the shipment. During this investigation, additional time may be required while the carrier completes its search.

If the carrier determines the package has been lost, or if the investigation confirms the package cannot be located, I reserve the right to determine the appropriate resolution, which may include a replacement product or a refund at my sole discretion.

6. Delivered Packages

Once a package has been marked Delivered by the shipping carrier, responsibility for the package transfers to the recipient.

If your package cannot be located after being marked as delivered, I recommend:

  • Checking around your property.

  • Looking in alternate delivery locations.

  • Asking household members or neighbors if they accepted the package.

  • Contacting the shipping carrier to report the issue and file a claim if applicable.

I am not responsible for packages that are lost, stolen, or misdelivered after they have been marked as delivered by the shipping carrier.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Because orders begin processing quickly, shipping addresses cannot be changed after an order has been placed.

Please review your shipping information carefully before completing your purchase.

8. Returned, Refused & Undeliverable Packages

Packages returned because they were refused, unclaimed, undeliverable, or shipped to an incorrect or incomplete address are not eligible for free reshipment or a refund.

If the package is returned to me, the customer is responsible for paying any additional shipping charges required to resend the order.

If the shipping carrier does not return the package, I am unable to issue a refund or replacement.

9. International Shipping

International shipping is available to select destinations.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities.

International delivery times vary by destination and customs processing and cannot be guaranteed.

10. Multiple Orders

Multiple orders placed separately may ship individually and are not guaranteed to be combined into one shipment.

11. Questions

If you have any questions regarding shipping before placing your order, please don't hesitate to contact me. I'm always happy to help and want you to feel confident in your purchase.

12. Policy Updates

Lorianne Kol 3D Prints reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon being posted on this website.

Effective Date: July 18, 2026