GENERAL

Are your products made by you?

Yes! Every item is professionally printed, thoroughly inspected, and carefully packaged in my home-based 3D printing studio. While I purchase commercial licenses from talented designers within the 3D printing community, every physical product is printed by me using premium PLA filament and carefully tuned printers.

Are your products made to order?

I work hard to keep my shop well-stocked by continuously printing and restocking my products. However, due to the popularity of certain items and the wide variety I offer, some products may need to be reprinted before your order ships.

If this happens, your item will be printed with the same care and attention to detail as every product I create. My current processing time reflects the time needed to prepare, print (if necessary), inspect, and carefully package your order before it ships.

Will my product look exactly like the photos?

Every effort is made to produce consistent, high-quality prints.

Because each item is individually 3D printed, slight variations in color gradients, layer lines, or filament patterns are completely normal and make every piece unique..

Why are there visible lines on my print?

3D printing creates objects one layer at a time.

Those layers are a normal characteristic of the manufacturing process and are part of what makes authentic 3D printed products unique.

Are your products safe for children?

Most products are recommended for ages 5 and up.

They may contain small parts that could present a choking hazard. Adult supervision is recommended, especially for younger children.

What material are your products made from?

My products are printed using high-quality PLA (Polylactic Acid) filament.

PLA is a plant-based plastic commonly used in 3D printing because it's durable, lightweight, and produces beautiful colors.

Are your products food safe?

No.

Although PLA is plant-based, finished FDM 3D printed products are not considered food safe because microscopic layer lines can trap bacteria and make thorough cleaning difficult.

For that reason, I do not manufacture food-contact products.

Can I request a custom design?

At this time, I do not offer custom-designed models.

However, I am always adding new products to my collection, so be sure to check back often!

ORDERS & PAYMENT

How do I place an order?

Simply browse our shop, add your favorite items to your cart, and head to checkout!

SHIPPING & DELIVERY

How long will my order take to ship?

Most orders ship within 5–10 business days.

During holidays, sales, or busy seasons, processing times may extend to 15–20 business days. If your order is needed by a specific date, please contact me before ordering.

My tracking hasn't updated. Is something wrong?

Not necessarily.

Carriers occasionally take several days to scan packages after a shipping label is created. If your tracking hasn't updated after a few business days, please reach out and I'll be happy to help.

My package was returned because of an incorrect address. What happens now?

Please double-check your shipping address before placing your order.

If a package is returned due to an incorrect or incomplete address provided at checkout, the buyer is responsible for the cost of reshipping the order once it is returned.

My tracking says my package was delivered, but I didn't receive it. What should I do?

If your tracking shows your package as delivered but you cannot locate it, I recommend taking the following steps:

  • Check around your property and any alternate delivery locations.
  • Ask household members or neighbors if they accepted the package.
  • Contact the shipping carrier directly to report the issue and open a claim if necessary.

Unfortunately, I am not responsible for packages that are lost, stolen, or misdelivered after they have been marked as delivered by the shipping carrier, and I am unable to issue refunds or replacements for these situations.

Please ensure your shipping address is correct before placing your order. Orders shipped to an incorrect or incomplete address provided at checkout are the responsibility of the customer. If a package is returned to me due to an incorrect address, the customer is responsible for any additional shipping charges required to resend the order.

DIGITAL DOWNLOADS

Do you sell STL files or digital downloads?

No.

I currently sell physical 3D printed products only.

RETURNS & REFUNDS

Do you accept returns?

Due to the made-to-order nature of my products, all sales are final. I do not accept returns or exchanges.

If your order arrives damaged, you must contact me within 48 hours of delivery. Your message must include:

  • Clear photos of the damaged product.
  • Clear photos of the shipping box and packaging (including any visible damage).

This information helps me determine whether the damage occurred during shipping or in transit.

After reviewing the photos, I will determine the appropriate resolution, which may include either a replacement product or a refund at my discretion.

Claims submitted without the required photos or after the 48-hour reporting window may not be eligible for a replacement or refund.

I received the wrong product. Now what?

While I take great care when packing every order, mistakes can occasionally happen.

If you received the wrong item, please contact me within 48 hours of delivery. Be sure to include:

  • Your order number.
  • A clear photo of the item you received.

Once I review the information, I'll work with you to correct the issue as quickly as possible.

Please do not discard, modify, or alter the item until your claim has been reviewed, as additional information or photos may be needed.

Accidents happen!!

ADDITIONAL QUESTIONS

I have a question that isn't answered here — help!

We're always happy to help! Head over to our Contact page and send us a message. We aim to reply within 1–2 business days.

Still have a question? We'd love to help!

CONTACT US