Refund policy

You can always contact us for any question at loriannekol3dprints@gmail.com.

Refund Policy

Thank you for shopping with Lorianne Kol 3D Prints! Every order is carefully printed, inspected, and packaged with care. Because of the custom nature of my products and the production process involved, please review the following Refund Policy before placing your order.

By placing an order, you acknowledge that you have read, understood, and agree to this Refund Policy, Shipping Policy, Terms & Conditions, and all other policies posted on this website.

These policies are designed to provide clear expectations for both you and my business while ensuring a fair and enjoyable shopping experience for everyone.

1. All Sales Are Final

Due to the made-to-order and/or limited inventory nature of my products, all sales are final. I do not accept returns, exchanges, cancellations, or order modifications once an order has been placed.

Please review your order carefully before completing your purchase, including your selected items, quantities, personalization (if applicable), and shipping address.

2. Damaged Items

If your order arrives damaged, you must notify me within 48 hours of the delivery date.

To submit a damage claim, please provide:

  • Your order number.

  • Clear photos of the damaged product.

  • Clear photos of the shipping box and packaging, including any visible damage.

After reviewing the information, I reserve the right to determine the appropriate resolution, which may include either a replacement product or a refund at my sole discretion.

Claims submitted after the 48-hour reporting period or without the required photos may not be eligible for a replacement or refund.

3. Incorrect Items

If you receive the wrong product, please contact me within 48 hours of delivery and include:

  • Your order number.

  • A clear photo of the item you received.

Please do not discard, modify, or alter the item until your claim has been reviewed, as additional information or photos may be required.

Once I have reviewed the information, I will work with you to resolve the issue as quickly as possible.

Accidents happen, and I'm committed to making it right!

4. Delivered Packages

Once a package has been marked Delivered by the shipping carrier, responsibility for the package transfers to the recipient.

I am not responsible for packages that are lost, stolen, or misdelivered after they have been marked as delivered by the shipping carrier. If your package cannot be located, I recommend checking around your property, with neighbors or household members, and then contacting the shipping carrier directly to report the issue and, if applicable, file a claim.

5. Lost in Transit

If your package appears to be lost before it has been marked as delivered, please contact me so I can assist you.

Due to occasional shipping delays with USPS, UPS, and other carriers, I am unable to consider a package lost until there have been no tracking updates for at least 14 business days.

Once the package has had no tracking updates for 14 business days, I will begin working with the shipping carrier to investigate the shipment. During this investigation, I may request additional time while the carrier completes its search.

If the carrier determines the package has been lost, or if the investigation confirms the package cannot be located, I reserve the right to determine the appropriate resolution, which may include a replacement product or a refund at my sole discretion.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders cannot be canceled or modified once they have been placed. Please review your shipping address carefully before completing your purchase.

If a package is returned because an incorrect or incomplete shipping address was provided, the customer is responsible for any additional shipping charges required to resend the order.

Packages that are abandoned, refused, unclaimed, or returned due to an incorrect or incomplete shipping address are not eligible for a refund.

7. Refused or Undeliverable Packages

Orders that are refused by the recipient, unclaimed, or returned as undeliverable are not eligible for a refund or free reshipment.

If a package is returned to me, the customer is responsible for paying the applicable shipping charges to have the order reshipped.

If the package is not returned to me by the shipping carrier, I am unable to issue a refund or replacement.

Please ensure your shipping address is complete and accurate and monitor your tracking information to help avoid delays or returned shipments.

8. Color & Print Variations

Every product is individually 3D printed. Slight variations in color, filament patterns, layer lines, texture, and finish are a normal part of the 3D printing process and are not considered defects.

Rainbow and multicolor filaments may vary from the listing photos depending on where the print begins within the filament spool, making every piece uniquely its own.

9. Normal Wear & Use

My products are designed for normal use and enjoyment.

Damage caused by misuse, rough handling, accidental drops, excessive force, exposure to excessive heat, modifications, improper storage, or normal wear and tear is not covered under this policy.

10. Processing Time

I continuously print and restock my products to keep inventory available. However, due to the popularity of certain items and the wide variety I offer, some products may need to be reprinted before shipment.

My posted processing time accounts for printing (when necessary), quality inspection, and careful packaging before your order ships.

11. Questions

If you have any questions about this Refund Policy before placing your order, please don't hesitate to contact me. I'm always happy to answer questions and help ensure you feel confident before making your purchase.

12. Product Care

3D printed products are durable but are not indestructible. To help you enjoy your purchase for years to come, please follow these care recommendations:

  • Avoid exposing your product to excessive heat or direct sunlight for extended periods, as PLA may soften or warp.

  • Handle articulated products with reasonable care. While they are designed to flex and move, excessive force may cause breakage.

  • Avoid dropping products on hard surfaces, as repeated impacts can damage articulated joints or small parts.

  • Clean your product with a soft, dry or slightly damp cloth. Do not place products in the dishwasher or use harsh chemicals.

  • Keep products away from children under 3 years of age due to small parts that may present a choking hazard.

  • Adult supervision is recommended when products are used by young children.

Please note that damage resulting from improper use, accidental drops, exposure to excessive heat, or failure to follow these care recommendations is not covered under this Refund Policy.

13. Clickers

My clickers are designed to provide a satisfying tactile and auditory experience. Due to the nature of 3D printing and the mechanical design of these products, each clicker may have a slightly different feel, sound, or resistance.

Please note:

  • Slight variations in clicking sound, tension, and feel are normal and are not considered defects.

  • Clickers are designed for normal everyday use but are not indestructible.

  • Excessive force, intentional misuse, modifications, accidental drops, or exposure to excessive heat may affect the performance or lifespan of the product and are not covered under this Refund Policy.

  • Clickers contain small parts and are recommended for ages 5 and up. Adult supervision is recommended for younger children.

  • While my clickers are designed to be durable, all moving parts naturally experience wear over time with repeated use.

Because every clicker is individually 3D printed and assembled, no two clickers will feel or sound exactly alike—and that's part of what makes each one unique.

If your clicker arrives damaged or is not functioning properly upon delivery, please follow the Damaged Items section of this Refund Policy and contact me within 48 hours of delivery.

14. Policy Updates

Lorianne Kol 3D Prints reserves the right to update, modify, or revise this Refund Policy at any time without prior notice. Any changes will become effective immediately upon being posted on this website.

Effective Date: July 18, 2026

If you have any questions regarding this Refund Policy, please feel free to contact me before placing your order. I'm always happy to help and want you to feel confident in your purchase.